Building a Member-Centric Culture

When:  Aug 21, 2018 from 12:30 PM to 1:30 PM (CT)
At the heart of every association is its members, but are you considering them when making decisions across your business? Your members should drive the organization’s mission, programs, and day-to-day activities. Join this session to learn how you can implement a member-centric culture across your organization and each of its departments.

Presenter: Jenny Taylor
Jenny Taylor is a community professional and senior manager of the Higher Logic managed services team. She has served as the member-facing community manager for multiple Higher Logic clients along a wide spectrum of industry and sizes. This role includes guiding members in the community as well as providing strategic direction to the client. She also serves as the senior manager for the managed services team by supporting their success as community professionals serving clients. She has been at Higher Logic for about three years and came to us with seven years of nonprofit community management, development, and client facing experience.