Artificial intelligence has moved into customer service departments. Whether it’s Alexa, Watson, or Hal, you can’t visit a website without a super-friendly little bot popping up on the right side of your screen. We are accustomed to the convenience of getting questions answered immediately.
Associations haven’t been so quick to jump on the AI bandwagon. I just visited six prominent sites and was only greeted by one bot. But new features that make planning and conducting virtual and in-person meetings of all sizes more productive may change that.